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وظيفة Telecom Customer Support Agent

شركة : Webhelp

مقر الشركة : New Cairo, Cairo


تفاصيل الوظيفة
  • Analyze the customer's demands and expectations and meet them according to their needs and situation.
  • Handle the customer's demands and complaints according to company rules.
  • Direct the customer towards appropriate services if necessary.
  • Ensure the follow-up of contacts and customer.
متطلبات الوظيفة
  • Proven customer support experience in a telecom company
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • university diploma

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Webhelp is a global BPO provider, founded in 2000 headquartered in Paris, specialising in technical consultancy, software solutions, business process management and customer experience across a range of digital, social and traditional voice channels, data
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