- Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications.
- Supporting the roll-out of new applications.
- Giving regular maintenance to existing hardware and computer systems.
- Replacing or repairing the necessary parts.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Providing assistance to company staff with technology-related issues:
- Understanding the issue and its cause.
- Solving the problem; and explaining the problem to the staff member.
· Degree in computer science or information technology.
· 1-3 years’ previous related work experience as a Technical Support, desktop support, or a similar role.
· Certification in Microsoft, Linux, or Cisco is a plus.
· Proficiency in Windows/Linux/Mac OS.
· Experience with remote desktop applications and help desk software.
