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وظيفة Technical Support Engineer - Giza

شركة : Zamil Steel Buildings Co

مقر الشركة : 6th of October, Giza


تفاصيل الوظيفة
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Manage Nortel & Cisco software and devices and finger print devices
  • Respond to queries either in person or over the phone.
  • Guide users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Resolve problems by running diagnostic programs
  • Gain feedback from users about computer usage.
  • Make a regular preventive maintenance for user's computers
  • Provide technical Support for printers
  • Create Tag Number for all Devices (PC - Monitor - Phones - laptop) and Record all devices on the system (inventory).
  • Supporting the roll-out of new applications.
  • Resolving network issues.
  • Testing and evaluating new technologies.
  • Troubleshooting technical issues.
  • Speaking to customers to quickly get to the root of their problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
متطلبات الوظيفة
  • Degree in computer science or information technology.
  • CCNA certified is preferred.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Zamil Steel Pre-Engineered Buildings Co. Ltd. established in 1977 in Dammam, Saudi Arabia, specializes in the design, manufacture and supply of pre-engineered steel buildings. Since its inception, Zamil Steel has supplied more than 65,000 buildings to ove
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