- Define configuration specifications and business analysis requirements.
- Perform quality assurance.
- Define reporting and alerting requirements.
- Own and develop relationship with clients.
- Create use cases and write documents.
- Help design, document and maintain system processes.
- Report on common sources of technical issues or questions and make recommendations to product team.
- Communicate key insights and findings to product team
- Collaborate with IT team and developers to produce new systems
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- Coordinate with users to track additional requirements and features
- Validate changes by testing programs
- Train users on the new operation systems and provide support
- Stay up-to-date with current technologies and technical developments
Stay up-to-date with current technologies and technical developments
