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وظيفة Service Desk Engineer

شركة : Nahdet Misr Publishing Group

مقر الشركة : Mohandessin, Giza


تفاصيل الوظيفة
  • First line support for the users
  • Answer staff questions in person and via phone and email on all company supported applications.
  • Troubleshoot desktops, laptops, IP phones, printers and networks problem.
  • Perform hardware and software installations.
  • Working Knowledge with the AD, Domain Controllers, File Servers, 365 Environment
  • Respond to users Tickets and requests
  • Make sure to follow the IT process
متطلبات الوظيفة
  • BSC of engineering or computer science 
  • CCNA/MCSA is an advantage 
  • Microsoft windowsWin10 and Win11.
  • Office 2019, and Office 365.
  • LAN, WAN troubleshooting.
  • Good analytical skills for troubleshooting various applications 
  • Antivirus and antispyware software awareness 
  • Working knowledge with Manage Engine Ticketing /Inventory System 
  • A working knowledge with switches, routers, firewalls fundamentals. 
  • A working knowledge with AD, DNS, DHCP.
  • A working knowledge with Microsoft infrastructure 
  • Understanding of Network, Voice and Security basics 
  • Provide support to staff on all company supported applications. 
  • Troubleshoot computers/users’ problems and determine source
  • Work according to the IT guidelines 

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Nahdet Misr Publishing House was established by Ahmed Ibrahim in 1938 to provide cultural enrichment for all sectors of the society, to raise public awareness and knowledge and to develop the creative and intellectual potential of all individuals. Creatin
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