وظيفة Service Advisor

● Good customer relations ability

● Sales ability

● Product knowledge Duties & Responsibilities

● Maintain a service appointment list.

● Obtain the customer’s approval and signature after first making sure the customer understands the dealership payment policy.

● Contact the customer for authorization whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time. 

 ● Record the results of the contact on the repair order and any additional instructions authorized by the customer (or the customer’s refusal to authorize additional safety-related repairs).

● Follow-up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions.

● Maintain customer file, (follow-up system) by telephoning customers who have not responded to a mailing; assure customer satisfaction by calling customers who have had major repairs carried out on their vehicle. 

● Settling customer complaints promptly. 

● Explaining to the customer work performed and parts replaced when presenting the invoice. 

● Informing the Service Manager about trends in customer attitude, customer appointments and shop performance. 

● Informing the Sales Department of the customer’s intention or possible intention to trade or sell. 

● Perform a test drive after completion of repairs if necessary.

● Attend training that the distributor provides for service advisors.

● Maintain a neat and tidy appearance for greeting customer.

● Develop communication skills to reinforce customer relationshipscustomers.