Job details:
Experience: 03 to 05 years
Career level: Experienced ( Non- Manager )
Education Level: Bachelor's Degree
Salary: Confidential ' with monthly Bonus
Handle holiday packages for groups and individuals.
Handle tailor-made requests.
Preparing quotations and itineraries.
Handle contracting with hotels
Following up & updating hotel rates on online systems.
Handle arrangements for Tickets, transportation, accommodation, tours and activities.
Interact with clients over the Phone, E-mail.
Handling invoices and issuing of vouchers.
Dealing with customer queries, and complaints, and making alternative arrangements for customers.
Evaluating customer's holidays, issuing appropriate feedback forms and assuring client satisfaction.
Planning clients' incoming tours, taking care of their requirements concerning the place of interest, mode of transport preferred, period of stay, the budget allocated, and other activities to be performed at the location and providing customized services as per the requirements of each client.
Identify and evaluate various options available for traveling and accommodation –In collaboration with the planning and contracting executive -and formulating the final quotation to the client
Arranging the tour, confirming customer names with airlines/hotels and finalizing the tour program. If required, the tour operator might visit the location to make sure of the client will be enjoying the best quality service
Perfect coordination with the tour leaders and guides to make sure that the client does not face any problems in the tour packages.
Handle any unexpected situation that might arise in such a manner that the goodwill of the services offered is maintained.
Collecting regular customer feedback, evaluating them and take necessary actions if the services are not offered as per the expectations of the customers.
Prepare regular reports explaining and analyzing the work status quo and using market research information to guide decisions
Investigating clients favorable future trends in tourism and offer recommendations to top management
Prepare commercial invoices to the client And the accounting
Experience with Operation system is a must (Itoms,Itatos, etc…)
From 3 to 5 years of Experience in Inbound tourism.
Excellent command of English language, any extra language will be an advantage (Spanish, French ..) .
BA/BS degree or equivalent.
Strong basic computer skills.
Willing to start immediately.
Ability to draft professional correspondence and excellent communication skills
Good user of Microsoft Office suite especially Outlook and Excel
Good image/ Presentable.
