Job Summary:
Responsible for generating new Air & Sea Freight business opportunities with a clear focus on SME customers. They have a thorough, up-to-date and in-depth understanding of the trade lane (s) in terms of the geography of the trade, and the service offerings, such as sailings, transit times, reliability, specific country documentation regulations, local standards, operational requirements, as well as the type of industry/goods/commodity traded on the particular routes.
Responsibilities:
- Demonstrate superior Air & Sea Logistics product and trade knowledge
- Deliver presentations about our main Air & Sea Logistics products
- Identifying and calling on potential new customers, creating value propositions that meet the customer’s needs, managing implementation, developing ongoing customer relationships and troubleshooting customer problems.
- Achieve revenue targets, retain existing customers, increase customer base and ensure collections are maintained within company standards.
- Closing deals for both prospects and existing customers through presentations, contract negotiations, promoting and explaining services features and benefits and solving obstacles.
- Analyze revenue and shipment results and take corrective actions to drive the company revenue quality.
- Increase sales revenue and expand client base by acquiring new business and retaining existing customer base.
- Meet reporting timelines including weekly, monthly and one-off reports.
- Ensure maintaining a good number of prospective customers to support achieving the assigned revenue target.
- Managing customer issues and inquiries, coordinating with other departments, and ensuring the timely response is provided, achieving high customer satisfaction and retaining existing customers.
- provide full support in customers' special/one-off project requirements, coordinate with the respective stakeholders and monitor the project till successful implementation is achieved.
- Maintain required documentation and files for all active, non-active, and prospective clients.
- Daily coordination with the operations department for any customer issues.
