-Processing and settlement of transactions initiated using debit or
credit cards and Web across various gateways.
-Ensure daily processing of net settlement files
-Attending to customer and merchant disputes and ensuring prompt
resolution.
- Ensure that failed settlement transactions are tracked and resolved
daily.
-Take ownership and respond to transaction issues, queries and other
reconciliation and settlements escalations.
- Investigate and effectively manage the resolution of disputed
transactions in collaboration with relevant stakeholders
- Development and implementation of strategies to reduce operational
risk and ensure safe and reliable settlement processing.
- Daily reconciliation of accounts for exceptions and subsequent
escalation of exceptions to the switch and other vendors or third
parties for resolution.
-Ensures timely reconciliation of all transactions done
- Review and ensure that all partner charges in respect of payment
services are accurate.
- Ensure that all relevant transactions are posted accurately from both
an accounting and customer perspective
-Review of expectations when not available and appropriate
escalation.
-Escalation of exceptions to the relevant stakeholders.
-Ensure no loss of funds. Detect and escalate any loss of funds to all
stakeholders promptly
-Performs electronic transaction analytics and reporting using Excel.
-Develop Business Requirement Documents and SOPs for the
automation of settlement processes.
Specialization:
- A Bachelor’s Degree or its equivalent in Accounting, Finance, or related field.
- Digital Financial Services or banking industry experience
- Minimum of 3 years’ experience in a settlement and reconciliation role in a regulated
financial institution.
- Experience with electronic payment systems.
- In-depth knowledge of payment processing- gateways.
- Basic knowledge of International Financial Reporting Standards (IFRS).
- Experience in setting up reconciliation and settlement processes as well as process
improvement.
Skills:
- Critical thinking and problem-solving skills
- Strong analytical skills.
- Understanding of payment industry transaction dynamics
- Ability to work with a massive data set
- Attention to details.
- Understanding of reconciliation
- Excellent Microsoft Excel skills
- Leadership and teamwork skills
- Time management skills
- Excellent verbal and written communication skills
- Basic financial modelling and financial statement analysis skill
- Excellent reporting skills.
Languages - English: Excellent command of (Speaking, reading and writing).
- Arabic: Native command of (Speaking, reading and writing).
