Create an inspiring team environment with an open communication culture.
Delegate tasks and set deadlines.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members’ feedback and resolve any issues or conflicts.
Encourage creativity and risk-taking.
Handling all kinds of offline requests (Groups, MICE, FIT) for all non-air products (accommodation, transfers, tours, car at disposal, car rental, holiday packages and others).
All related online system checkup and offline communications (email, WhatsApp and phone calls) with suppliers and hotels to get the best deal.
Rephrase quotation then generate and confirm the accepted ones.
Receiving all offline inquiries which are coming from all offline sales channels for the group.
Respond inquires either to be done by them or to be assigned to tier two.
Handling of some bookings payment (credit cards, bank transfer).
Follow up on pending bookings either with team members or suppliers/vendors.
Reconfirmation & handling after-sale requests (cancelations, amendments and incidents).
Documentation of all confirmed bookings using the system and available tools.
Provide on-floor support and WhatsApp for internal clients when needed.
Report incidents against suppliers in case of any valid ones.
متطلبات الوظيفة
Bachelor's degree is a must.
At least 5 years of experience in the travel and tourism industry.
Final Call is a leading provider of tourist reservation services, specializing in booking hotels in various tourist destinations around the world. Our mission is to provide high-quality travel experiences to our customers by offering a wide range of accom
