Handling Customers regarding Mobile and Home services regarding mobile, landline, ADSL and IPTV services and complains, through Chat channels & emails, up to 30% outbound calls.
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
Collaborate with the managers to stay informed about changes in company rules and new projects.
Collaborate with the technical team to solve ongoing issues with a product or service.
متطلبات الوظيفة
Graduates ONLY + Military certificate for Males.
1-3 Years of experience in Customer Service Field.
IST is proud to employ the largest number of Customer Experience dedicated personnel within the GCC, Turkey and United Kingdom.
Our expert consultants and engineers are considered world-experts in their respected field, each having completed numerous cha
