وظيفة Junior System Engineer

Job Responsibilities:

• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
• Installing, configuring, upgrading and repairing hardware, operating systems and software.
• Manage and Administer Active Directory, DNS, GPOs and Exchange Servers.
• Manage IIS Virtual Directories MAPI, OWA, ActiveSync, EWS.
• Manage mail gateway and Anti-Spam modules for Microsoft Exchange Server.
• Monitor Virus and Spam filtering statistics and success rates.
• Manage permissions to monitor mailbox quotas/space and also to check where the email has stuck and make sure the email reaches its destination.
• Troubleshoot mail flow issues, mail client issues, Mobile & Desktop outlook synchronization issues using remote session with customers.
• Resolve escalated email routing, connectivity, and filtering support issues.
• Deliver technical process documentation.
• Handle different requests using the ticket system or e-mail, and deliver the knowledge needed to the customers in a simple way.