Job Description :
Vois Egypt needs The Infrastructure Operations Architect :
responsible for supporting efficiency and improvement opportunities across all services and ensuring secure GO Live and Key performance indicator (KPI) definition for new services .
They will act as the technical representative in OIT (Operations and Information Technology) forums and be part of the OIT INFRA Architecture team to support architectural goals and operational considerations.
the role also involves working with service owners to define service/business impact operationally for any infrastructure service and facilitating the definition of level objectives as an Operations representative
Job Requirements :
- 5 to 8 years of deep hands-on experience
- Fluent in English language, written and spoken
- Excellent time management, presentation, and negotiation skills
- Support efficiency and improvement opportunities across all services.
- Ensure secure Go Live and define KPIs for new services.
- Act as the technical representative in OIT forums, such as Hot Topics, ORM, and INFRA Steerco.
- Work with the OIT INFRA Architecture team to support architecture goals and consider operational needs.
- Collaborate with service owners to define service/business impact operationally for infrastructure services.
- Support and facilitate the definition of level objectives as an Operations representative.
Key Performance Indicators:
1. Services Availability: Ensure services availability for all Infrastructure & Cloud Services according to Business Premium SLA at 99.0% - 24/7 operational KPIs.
2. Incident Management: Ensure incident resolution compliant with SLA to ensure employee productivity. Reduce customer incidents to improve user experience. Reduce the average time to resolution of customer incidents and service requests to improve user experience .
Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in infrastructure operations and architecture.
- Strong knowledge of IT service management principles and frameworks, such as ITIL. - Experience with incident management and resolution processes.
- Familiarity with cloud services and technologies.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team and collaborate with cross-functional teams.
- Relevant certifications (e.g., ITIL, AWS, Azure) are a plus.
