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وظيفة IT Technical Support Specialist

شركة : Ahram Security Group

مقر الشركة : 10th of Ramadan City, Sharqia


تفاصيل الوظيفة
  • Respond to requests for technical assistance in person, via phone, electronically (email or tickets)
  • Deliver IT assets for new employee based on business needs and make sure the signing of asset property form.
  • Manage and develop IT assets sheets
  • Annual inventory for all IT assets in compony
  • Make sure that all IT assets has unique Barcode
  • get best offers, quality, and efficiency of new IT consumables needs
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action 
  • Follow standard help desk procedures 
  • Redirect problems to correct resource 
  • Identify and escalate situations requiring urgent attention 
  • Inform IT manager of recurring problems 
  • Stay current with system information, changes and updates. 
  • Assist for the technical support annual budget 
  • Upgrade users’ devices upon compony policy 
  • Check the availability of IT assets stock
متطلبات الوظيفة
  • EXPERIENCE: 1-4 years proven experience as service desk engineer 
  • EDUCATION: BA. Degree in Computer Science, Information Systems, or related field

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Ahram Security Group is a leading manufacturing company in the field of security, locking systems and door accessories. Being a locally trusted market leader and a strong brand with expanding regional and global footprint, we are continually committed to
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