وظيفة IT Tech Supp Engineer

Handle helpdesk support and resolve problems to the end user’s satisfaction.

▪       Handle and respond quickly and effectively to requests received through the IT helpdesk.

▪       Handle service desk for tickets assigned to the queue and process first-in first-out based on priority.

▪       Modify configurations, utilities, software default settings, etc. for the local workstation.

▪       Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.

▪       Install, test and configure new workstations, peripheral equipment and software.

▪       Compile inventory of all equipment, software and software licenses.

▪       Compile issues for escalation.

▪       Handle PC setup and deployment for new employees using standard hardware, images and software.

▪       Assign users and computers to proper groups in active directory.

▪       Handle timely workstation hardware and software upgrades as required.

▪       Handle other job-related duties as assigned.