I: Major Functions:
Technical support for PCs and accessories.
Basic Duties & Responsibilities
A: (Title - Subject):
Troubleshooting and fault isolation on PCs, 60%
Installs and configures accessories components such as Printers and Scanners in multi-user, PC's.20%
Provides full user PC support to customs employees on site.20%
E: Minimum time required in the job to fully perform the duties:
Competencies:
A: Communication Skills
B: Team skills
C: Ability to learn
D: Initiative
E: Customer focus
: Key Performance Indicators:
A: Creative Problem Solving and Decision Making
B: Customer Service Excellence
C: Team Spirit
D: Interpersonal Communication
E: Work Ethics
: Basic Qualification:
A: Education:
Bachelor's degree in Computer Science or a related field
B: Experience:
Two years of experience in desktop hardware, software, and peripherals in a networked environment.
Good working knowledge and ability to use all available technical resources pertaining to the desktop installation, maintenance, and troubleshooting.
Experience working independently with strong self-motivation and time management skills.
Ability to work independently with minimal supervision.
Ability to learn new computer applications and office equipment as needed.
Ability to work and help non-technical desktop users.
C: Skills:
Languages: Arabic / English
Computer: windows, Microsoft office, PCs, printers, scanner
Other:
D: Training Required:
At least … A+, MCSE
