وظيفة IT Specialist-Beni Suef

ERP Systems:

• Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business continuity
• Train branch employees on company application to ensure smooth work operations
• Provide proper support for branch employees on company’s ERP to ensure smooth work flow

Communications:

• Setup internet connection and apply company polices on IT Devices as department policy.
• Ensure Internet landline and 4G are operating well to ensure business continuity with no delays
• Ensure MPLS (Multiprotocol label switching) VPN (Virtual Private Network) quality and solve any issues with services provider to ensure mail and system are working efficiently
• Provide proper support for Switches & Routers to ensure smooth work for IT devices

Security & Firewalls:

• Troubleshoot firewall and updates its policies to ensure its continuity and secure company data
• Ensure accurate and right performance of Operating Systems (OS) & firewall programs to secure company data

Devices Support:

• Creates new users on IT devices at the branch as per company policy
• Install all needed programs on IT Devices at the branch to ensure smooth work operations
• Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth work flow
• Replace Ink Cartridge for different printers & ensure its working effectively

Backups:

• Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully
• Transfer to backup internet connection in case of any problems in landline to ensure smooth work flow

Help Desk:

• Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs
• Respond to branch employee’s IT issues and try solve it in order to ensure customer satisfaction
• Review and delete users’ accounts for resigned/stopped employees at his branch as per company security policy
• Communicate with IT Team regarding employees needs to create users or emails and new devices to ensure smooth work flow