Serving as the first point of contact for users seeking technical assistance over the phone or email or onsite.
Performing remote troubleshooting through diagnostic techniques Installs, troubleshoots, services, related PC software, telephones, cables, and connectors.
Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware. Moves equipment from office to office.
Maintains all support work orders in company ticket system May participate in after-hours support via cell phone and remote access to PC and/or network
Ensure end-users have optimal working equipment
Ensure end-users are supported quickly and efficiently for incidents, problems, and requests; reduce first-call- resolution times; must have excellent judgment for when to escalate
Ensure the LAN in office is working efficiently
Works with other teams and departments in performing tasks associated.
متطلبات الوظيفة
Bachelor degree in Computer Science, Computer Engineering or any other related degree.
1-2 years of experience in a similar position.
Knowledge of Active Directory DNS DHCP
Knowledge of Microsoft Infrastructure
Strong troubleshooting and problem-solving skills.
Al Ahly Medical Services Totally owned by the National Bank of Egypt; one of the largest financial institutions in Africa & Middle East, Start-up issued capital of EGP 500 Million and paid-up capital of EGP 50 Million,we are Committed to provide both the
