Main Responsibilities:
•Provide On-site support for technical issues via logged tickets, emails, or phones.
•Provide physical support for any activities related to server maintenance, backup, and upgrades.
•Deploy and manage storage devices and miscellaneous peripherals.
•Manage Asset Tracking to reflect accurate data for new deployments, re-assignments, and returned equipment.
•Support for AV equipment and handle video calls support.
•Provide technical support for internal/external events such as annual meetings, Board meetings, trainings.
•Manage external vendors.
•Follow standard Onsite Support processes and procedures.
•Perform hardware and software installations & updates.
•Troubleshoot desktops, laptops, IP phones, printers and networks problem.
•Handling appropriate escalations within the agreed service level of the requests.
•Escalate issues or outages & unresolved problems to a higher level of support or the dedicated teams.
•Provide essential online security advice and support
•Following up on open tickets until closure.
•Generate the daily required reports via the applications.
•Keep company vision, mission, values and follow all policies and procedures.
•Performs miscellaneous job-related duties as assigned.
Additional task can be assigned at any time.
Main Requirements:
Educational Background:
•BS degree in Information Technology, Computer Science or equivalent.
Technical Skills: : (knowledge, experiences, IT tools/software, languages)
•Level of English: Good Level.
•Experience in IT 2-years minimum
•Expert in MS Windows 10 troubleshooting
•Expert in knowledge of O365 troubleshooting
•Expert in Hardware support
•Good knowledge of Network basic troubleshooting.
Soft Skills
•Excellent verbal & written communication
•Excellent analytical skills to troubleshoot technical issues
•Exceptional problem-solving skills.
•Excellent organizational and time management skills.
•Interpersonal & presentation skills.
