United Grocers Infrastructure, systems, branches, Warehouses & HQ connects in a smart way, to adapt and evolve the way we live and work. We work together with our vendors and suppliers and partners to create an ecosystem that intuitively responds to our customer's needs and helps customers enjoy the best customer shopping experience in Egypt. In this way, we help our customers to be successful and our communities to make progress and embrace sustainable development.
Responsibilities:
-IS service management for on- and off-boarding and internal transfer of employees (Laptop, Desktop, Mailbox, AD-Group, Mobile…) in HQ and branches.
-Installation of branches IS equipment, POS, Scales, APs, Switches, Scanners, Scales, etc..
-Manage IS assets (Laptops, Mobile devices, Fixed phones, Accessories …)
-Maintain inventory for IS assets in the system (Service Catalogue - manage engine process).
-Purchasing of IS material (indirect) + good receipts and delivery to end users.
-Small IS material purchased by SOP IS and stored at the Proximity Desk
-Management and governance of IS services provided by IS function
1st contact for requesting the standard and non-standard services via Manage Engine.
-Office 365 support and other SAS tools SharePoint Creation & Maintenance (Incl. Extranet SharePoint for external parties).
-2nd-line support on mobile devices. Acting as the competence center for Mobile Device Management (MDM), certificates, business apps, …
-Follow-up on Security issues (vulnerabilities, CERT exceptions) in collaboration with team members
-Roll-out of major changes / new processes for all above topics and other SOP IT housekeeping projects (e.g. Office 365, Windows10 imaging rollout, WIFI, MMSA server migrations, IP telephony, etc.…)
-ERP User Management & Authorizations (LUC – Local User Coordinator Role
-GREAT User Management, Authorizations, and Audit knowledge
Qualifications:
-Bachelor's degree in computer science
-Work experience of at least 6-8.
-Customer and solution Oriented (problem-solving & decision-making)
-Knowledge of RMS, SAP, and MS Office, a good knowledge of IS tools such as CRM, SharePoint, and budget ownership
-Ability to understand complex IS environment
-Experience in Project management and IT process optimization
-Updated with the market's latest technologies
-Ability to work with full autonomy
-Good communication and ability to work in a multi-disciplinary team
Working conditions:
to
- Workplace: HQ at Sheikh Zayed.
- Work nature: Full Time.
- Working hours: 8.5 hours.
- working days: 5 days.
