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وظيفة Guest Relations Executive - (German & English )

شركة : OceanAir Travels

مقر الشركة : Cairo, Egypt


تفاصيل الوظيفة
  • Communicating with customers before the tour to update pick-up timings and tour details.
  • To stay connected with the customers during the tour, collect feedback and comments related to it.
  • To make follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
  • Analyze and resolve customer complaints, ensuring excellent service standards.
  • Respond to customer inquiries efficiently, maintaining 100% customer satisfaction.
متطلبات الوظيفة

- 1+ years of experience in the Tours & Activities Industry.

- Excellent communications skills, non-verbal, verbal and written.

- Excellent English & German skills.

- Strong negotiation skills. 

- Organization and time management.

- Willingness to work in rotational shifts.

 


دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

OceanAir is the fastest-growing travel operator in the United Arab Emirates and becoming one of the leading operators in the Middle East with offices in four countries and counting. Our passion is to give our customers experiences that they will remember
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