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وظيفة German Customer Support Advisor

شركة : Webhelp

مقر الشركة : New Cairo, Cairo


تفاصيل الوظيفة
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
متطلبات الوظيفة
  • Excellent to Fluent German 
  • Grades and undergrads 
  • No experience needed

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Webhelp is a global BPO provider, founded in 2000 headquartered in Paris, specialising in technical consultancy, software solutions, business process management and customer experience across a range of digital, social and traditional voice channels, data
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