Customer Focus Communication Composure Problem Solving Flexibility
German proficiency level C1.
Basic understanding of technical troubleshooting.
Enjoy building relationships while helping your customers sorting out their queries.
Be our clients’ service information guru Be an information research geek, using available resources.
Be our clients’ public relationship manager, following up on customer’s calls/emails when necessary.
Be our clients’ monetary transaction consultant Be our clients’ problem solver Enjoy documenting all your efforts to become a future reference for your teammates and standardize information according to operating procedures.
Send the issues that needs higher level of handling to next tiers to sort out your customers issues Love working by the book, so that following procedures, standards, and performance expectations wouldn’t be a great deal.
