Deliver Training for assigned staff (new batches – verification & refreshment sessions – recalibration sessions) with the agreed benchmarks and due dates
Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
Work on the continuous improvement for the training materials, documents and handouts.
Abides to COPC approaches and requirements.
Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required.
Evaluate agent’s responsiveness to training and responsible for their training.
Carrying out the responsibility of achieving all training performance targets (End to End – Certifications on time – Calibration – Verifications and Quality of training) .
Do all verification practices required and related to knowledge verification (Login – Calibration – Test)
Ensuring that the attendance sheets for both soft skills and product knowledge, and are updated on time as per the due dates delivered by the training supervisors.
Responsible for the headcount salary confirmation for newly hired and internally transferred trainees
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, includi
