Maintain the retail goals by exceeding the customer expectation achieve the sales quota; adhere to the policies and procedure parallel with company values & strategy.
Achieving his/her individual Sales monthly target, net activation 100% (Quantitative).
Ensure high level of quality and accuracy in the daily work.
Furnish & enhance after selling service & provide total customer satisfaction.
Handling customer inquiries and complaints.
Solving problems and escalating the issues to management when appropriate.
Educate the customer with Etisalat products and services.
Promote handsets and accessories.
Up sell Etisalat products & services to the customers.
Recommend products and services improvement.
Ensure compliance to policies & procedures.
Positive and effective involvement in implementing the retail plan.
Giving Effective feedback based on customer feedback to be raised to concerned teams.
Etisalat Misr is a subsidiary of Etisalat group with total presence in 20(*) countries across Africa , middle east and Asia. Etisalat group entered the Egyptian market and commercially launched in May 2007 with it’s Vision to “Become the brand of cho
