Experienced Projects / Technical Support Engineer
We are currently seeking an experienced Project Engineer to join our dynamic team.
● Research and identify solutions to various manufacturing processes (Specially SS fabrication, welding and sheet metal)
● Diagnose and troubleshoot technical issues.
● Creating and modifying detailed engineering drawings and models using AutoCAD, SolidWorks or similar 3D modeling software
● Optimizing manufacturing processes for efficiency and quality
● Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
● Properly escalate unresolved issues to appropriate internal teams
● Provide prompt and accurate feedback to customers
● Refer to internal database or external resources to provide accurate tech solutions
● Ensure all issues are properly logged
● Prioritize and manage several open issues at one time
● Prepare accurate and timely reports
● Maintain jovial relationships with clients.
Experienced Projects / Technical Support Engineer