Our Customer Excellence Advisor help our company build customer confidence and commitment, ensuring customer retention and satisfaction by soliciting, listening to, and reporting on clients’ needs and feedback.
- Calls, follow-ups and workflow:
- Receiving customers’ inbound calls on the company platform within the agreed threshold.
- Initiate outbound calls (Follow up / campaigns).
- Handling all the client emails (send and receive according to the follow up needed)
- Tracking and handling client shipments.
- Follows up (Internally / externally) on specific requests made by the doctors on their particular cases.
- Coordinate workflow between different teams (within the company) to guarantee the integrity of the workflow.
- Ensures customer retention and satisfaction.
- Scheduling doctors’ reviews and placing them on the company calendars.
- Meet the company policies and performance standards
- Handling information
- Offering information on all products, updating new account information, and inputting call notes in CRM
- Updating the CRM according to the case status with high accuracy.
- Meet the company policies and performance standards.
- New Clients
- Follow up on the onboarding requests from the Sales department.
- Onboarding new clients by applying our software and training the client to use it
Benefits:
- 1 month Training (Paid)
- Hybrid work ( 3 days WFH/ 2 days on site)
- Attractive salaries.
- Laptop/PC provided
- Medical insurance.
