Implement employee relations programs and engagement activities to create a more efficient and motivated workforce.
Explain and provide advice to employees about company and governmental rules, regulations, and procedures, and need for compliance.
Maintain relationship with all stakeholders across each area of the business to create integration and alignment.
Attend to employees' questions regarding HR processes and other benefit questions.
Handle employee complaints and act as a counselor to resolve their issues in a timely manner.
Assist in the resolution of specific disciplinary or grievance cases; in accordance with company policy and the labor code.
Track agents' performance on the system to ensure no cases of active unjustified non-performing.
Ensure that employees profiles and files are updated on success factor.
Maintain detailed files for ER cases such as late start, absenteeism, non-performance, extra day off, sick leave, termination with a timely recording of notes and supporting documentation.
Conduct exit interviews, summarize findings; in terms of trends, concerns and attrition reasons.
Maintain good knowledge of employee relations best practices and affirmative action guidelines and laws
متطلبات الوظيفة
Minimum 3 years of experience in a similar HR role.
Bachelor’s degree in business, human resources, or a related field.
Proficiency in English and Arabic (oral and written)
Flexibility to work night shifts from 5:00 pm till 2:00 am
Understanding of labor laws and disciplinary procedures
Proficient in MS Office; knowledge of Success Factor is a plus
High sense of ownership, customer orientation and adaptive to change.
Outstanding organizational and time-management abilities
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving skills.
DYNINNO Egypt is a contact center established to support International Travel Network LLC (ITN - www.itncorp.com) in its global expansion. ITN is an international airline ticket consolidator founded in San Francisco, USA, that has direct agency sales cont
