Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues.
Launching new digital capabilities that adds value to the Digital consumer journey.
Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels.
Job Responsibilities:
Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues.
Handling the day to day operational digital issues that impact customer experience & core digital services fulfilment.
Spot Digital Issues by running proper reports to detect any malfunctioning services
Work closely with CC & all customer facing entities to gather issues/alarms.
Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to promptly spot any issues.
Work with Digital business owners to understand the consumer digital pain & work on proposals to fix it.
Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance.
Develop proper dashboards that measures digital performance & raises prompt red flags & work with DWH to ensure data automation.
Give visibility & periodic status updates on Digital operational to management in the right forums Launching new digital capabilities that adds value to the Digital consumer journey.
Design & Come up with new capabilities based on the understanding of Digital platforms.
Work with IT for complete implementation of the new capabilities from idea generation till delivering & handing over to business owner.
Report the progress of the newly launched capabilities to ensure proper functioning & consumer acceptance Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels.
Introduce new reporting digital platforms & work with all relevant stakeholders starting from requirements gathering till launch.
Own the integration of external reporting engines with Etisalat DWH.
متطلبات الوظيفة
Qualifications & Experience:
Good Communication and presentation skills
Problems solving and analytical thinking
Time Management skills
Customers and results oriented
Basic telecom technical knowledge
Focus on Customer Centricity & understanding consumer behaviors
Details oriented & excellent follow up skills
5+ years of work experience in Telecom, mainly in Telecom Operational Management/ Marketing Development/Customer Care.
Solid telecom technical skills and awareness with Etisalat technical architecture is desired.
Etisalat Misr is a subsidiary of Etisalat group with total presence in 20(*) countries across Africa , middle east and Asia. Etisalat group entered the Egyptian market and commercially launched in May 2007 with it’s Vision to “Become the brand of cho
