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وظيفة Customer Support Representative - English - Cairo

شركة : Concentrix

مقر الشركة : Giza, Egypt


تفاصيل الوظيفة
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • Ability for self-learning during the training process. 

 

متطلبات الوظيفة
  • Flexible with Rotational shifts 24/7
  • Fluent English speaker / B2 -c1
  • Work from site
  • Graduate ( Preferable)

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help c
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