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وظيفة Customer Success Specialist

شركة : Sylndr

مقر الشركة : Katameya, Cairo


تفاصيل الوظيفة
  • Coordinating with different teams to solve issues in a timely manner.
  • Handle all Customer inquiries completely and accurately.
  • Resolve and manage Customer complaints and problems to their satisfaction as per the scope set.
  • Use Customer service skills to optimize the opportunity for each customer contact.
  • Use all acquired skills from the delivered training to all call scripts, communicated process, and achieve quality communicated targets
  • Complete all necessary documentation related to different transactions handled
  • Alert the Supervisor of issues or concerns that require escalation for complete resolution
  • Maintain confidentiality of Sylndr’s customer's data
  • Reach the communicated target for each type of transaction handled
  • Participate in individual and team training/ meetings in order to ensure that knowledge is up to date
متطلبات الوظيفة
  • High sense of commitment and discipline
  • High Sense of quality and precision in fulfilling duties and tasks
  • Experience in a customer service role
  • Self-starter
  • Able to identify customer needs
  • Able to organize and communicate information clearly
  • Has a positive and professional customer-oriented attitude
  • Can articulate voice and tone
  • Telesales skills is a huge plus
  • Has 6 months of experience most of which in call center/customer service

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Sylndr is automotive focused e-commerce marketplace bringing innovation to the used-cars market, where customers can reliably and transparently sell and buy used cars. The company is aiming to build trust in the used-car market by becoming the go-to pla
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