The Customer Relationship Support is responsible for supporting and managing the relation between IdealRatings and their valued customers globally; ensuring superior customer satisfaction throughout existing and new services offered by IdealRatings.
- Handling scheduled deliveries while adhering to IdealRatings service level.
- Coordinating with different departments within the company and understanding their workflow.
- Handling requests and support cases sent from our clients and partners while ensuring smooth support operations.
- Reviewing and analyzing companies’ reports and data before sharing it with the client.
- Ensuring superior customer satisfaction throughout existing and new services offered by IdealRatings.
