Reporting to the Sales Retail Manager, the Customer Service Officer will interact with customers via phone or email to provide information in response to inquiries about Colortek’s products and services and to handle and resolve customer cases.
Key Accountabilities:
- Confer with customers and provide information about products or services.
- Use ERP System to track available stock, manage orders with the delivery section, monitor and follow up distribution
- Use the Customer Relationship Management to process and follow-up on customer cases such as complaints, support request, etc. by referring and coordinating with the relevant departments.
- Take and process customers’ sales orders, while implementing Colortek’s processes to issue quotations (RFQ) for services and products requested and follow up on conversion in coordination with the relevant departments.
- Contact customers when their accounts are delinquent. Arrange for Collection with DC according to preset policies.
