Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Manage large amounts of incoming calls
Generate sales leads
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Resolve customer complaints via phone, email, mail, or social media
Use telephones to reach out to customers and verify account information
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
“Smart Company” founded in 1999, to work in the telecommunication market. It serves the market through two different channels, retail outlets & distribution operation.
