وظيفة Customer Service Agent

Responsibilities:

• Provide exceptional customer support to Tempo customers by phone, email and chat
• Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
• Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience
• Consistently meet and maintain targeted operational metrics, ensuring efficient and effective customer service.
• Handle customer complaints and concerns in a professional and empathetic manner, striving to resolve issues to customer satisfaction.
• Stay updated on product and service knowledge through ongoing training and professional development.
• Contribute to the development and improvement of customer support processes and procedures.
• Maintain accurate and organized customer records and communication logs.