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وظيفة Call Center Agent

شركة : Royal Lab

مقر الشركة : New Cairo, Cairo


تفاصيل الوظيفة
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
متطلبات الوظيفة
  • Bachelor's Degree
  • 1-3 years of experience in a call center environment
  • Understanding of company products, services, and policies.
  • Strong time management and decision making skills
  • Ability to work night Shift

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Royal Lab began its career in the field of medical tests since 1998 at the hands of its founders: Prof. Dr. / Hatem Sibai, professor of medical Biochemistry Menoufia Faculty of Medicine, Chief Executive Officer of Royal Lab. Dr / Ashraf Magdi Nass
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