Role Purpose Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into Wham Hotline, inquiries, suggestions or Complaints. Log all feedback onto the system and send necessary feedback to relevant Departments.
KEY ROLE SPECIFIC ACCOUNTABILITIES:
Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
Route calls to relevant Departments and follow-up where necessary.
Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
Briefs the Duty Manager on complaints that require management assistance.
Generate daily Call Center reports
متطلبات الوظيفة
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Bachelor Degree
Working hours shifts: Morning shifts from 8 AM - 4 PM, Evening shifts from 1 PM - 9 PM in Winter season and from 2 PM - 10 PM in Summer season.
WHAM Clinics was established in 1989 and was named after its founder Consultant Dr. Wafaa Mehelba She led the first Aesthetic Center in Egypt & was always keen to attend international conferences discussing the topic to be always ahead & aware of all the
