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وظيفة Call Center Agent

شركة : Contact

مقر الشركة : Downtown, Cairo


تفاصيل الوظيفة
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports 
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.
متطلبات الوظيفة
  • 0 : 4 years experience 
  • Bachelor’s degree 
  • Excellent communication skills
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Contact was established in 2001 as the first specialised consumer financing company in Egypt. Set up as an independent, management and employee­ led initiative, the company has managed to secure equity financing from various sources since inception, incl
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