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وظيفة Call Center Agent - Serving Middle East & GCC Countries "Fluent English Speakers"

شركة : AMICO Group

مقر الشركة : Dokki, Giza


تفاصيل الوظيفة
  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Other duties as assigned
متطلبات الوظيفة
  • Fluent English
  • 1 to 2 years experience in a reputable call center
  • Bachelor’s degree or equivalent
  • Excellent customer handling capabilities
  • Age: less than 30

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

AMICO is a leading medical device provider in the MENA region, Amico’s mission transcends beyond the horizon of mere product offerings or trade services. Working proactively with our strategic partners, we constantly aim to elevate the building blocks o
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