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وظيفة Call Center Agent (Maadi)

شركة : Raya Distribution

مقر الشركة : Maadi, Cairo


تفاصيل الوظيفة
  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in system (Retail/Online)
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Process orders, forms, and application (Retail/Online)
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer inquiries.
  • Up-sell products and services (Retail/Online)
  • Create requested reports.
  • Other duties as assigned.
متطلبات الوظيفة
  • Preferred age range is from  20 to 30
  • Cairo Residence
  • Good English
  • Experience from 0 to 2 years


 


دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Raya’s Trade Line of Business caters primarily to the consumer market through three main functions; distribution, retail and maintenance services for cellular phones and IT product under global brand names. Raya Trade sells directly to the retail market
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