Be the first point of contact, providing an optimum level of service to all of our customers,
resolving their queries and requests across multiple channels (email, phone and chat) within
our customer promise
• Provide information and best advisory with regards to products and services and other related
inquiries, while educating customers on the the company's business model
• Take ownership of case resolution, exceed targets and drive productivity
• Manage demanding customers with professionalism and emotional intelligence focusing on
solution and retention.
• Advocate on your customers needs working with other internal teams, namely by identifying
and boosting localization initiatives
• Managing your own development and supporting others to maximise team potential
• Actively contribute to a great work environment and the alignment with the company's values in the team
Experienced in customer service (minimum of 1 year).
• Someone with excellent German proficiency in written and spoken.
• Someone with a good IT skills (both customer service specific and windows packages) that
enjoys guiding our customers when navigating our digital platforms
• A person with excellent communication skills, with the ability and confidence to resolve
complex customer issues with a positive approach
• Someone with natural multi-tasking ability, with an excellent eye for detail, critical thinking and
good organisational skills
• A passionate, professional, self driven person, but also a strong team player
