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وظيفة Business Operation Executive

شركة : Fawry for Banking Technology and Electronic Payments S.A.E

مقر الشركة : Smart Village, Giza


تفاصيل الوظيفة
  • Update & review MyFawry Mobile Application & loyalty system configurations.
  • Review Fawry applications specifications before going to production.
  • Monitor system behaviors against expected and identifying differences.
  • Handling service complaints from Internal and external parties and end customer related.
  • Identifying and suggesting areas of improvement.
  • Setting and reviewing day-to-day processes.
  • Leading and coordinating between external parties and internal support teams.
  • Investigation for discovered issues down to root-cause.
  • UAT acceptance and approval.
  • Operational KPI’s & analysis reports for business needs.
  • Updating the system configuration.
متطلبات الوظيفة
  • Bachelor's Degree in Computer Science or Information Technology
  • 0-3 Years' Experience
  • Worked as operation support or similar role.
  • POS support experience.
  • Payment industry OR Banking sector experience is preferable.
  • Applications support experience.
  • Excellent oral and written communication skills.
  • High self-initiative with the ability to work well within high-pressure environment.
  • Good presentation skills.
  • Good Microsoft skills, especially Excel.

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Fawry is a pioneering Electronic Payment Network, offering financial services to consumers and businesses through more than 65 thousand locations and a variety of channels. Fawry offers a convenient and reliable way to pay bills in multiple channels (onli
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