Job Purpose/ Job Specifications:
To direct and oversee the operations function relating to central operations, branch operations, trade services operations, treasury operations and cards/ electronic operations.
Key Job Responsibilities/ Duties:
- Establish and review key operational risk indicators/ key control standards and formulate action plans to minimize the company’s exposure to fraud and losses.
- Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
- Design, develop and keep updated the company’s Operation Manual and ensure compliance to all operational guidelines, processes and procedures.
- Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
- Ensure compliance with regulatory requirements relating to the Company Operations.
- Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
- Manage the Company operations department (staff and budget)
