Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
Handle and solve all inquiries, requests and complaints received
Communicate with other departments all relevant customer inquiries if applicable.
Achieve the requested staffed time on a daily basis to minimize lost call rate Provide proper information to customers with complete and comprehensive understanding of products and services.
Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, includi
