Manage all second-line technical support-related units and functions of the IT application landscape, within the company’s standards and approved policies.
Operate the software components of their solutions and follow daily operations relating to their own job to ensure work continuity.
Coordinating with infrastructure teams (network, DB, and system) to maintain, support, validate, and arrange any application related due to infrastructure changes.
Work with the development teams in investigating critical issues and facilitating the required logs or information.
Managing the production configuration changes, software upgrades, batches, and install fixes in case of technical issues
Provide support to the business operation users, and resolve their issues that prove difficult to service desk or 1st line support in order to ensure continuous operation for the business.
Keep a record of all the reported issues and ensure the needed fixes are delivered and deployed in production.
Develop Disaster Recovery (DR) plans including DR scripts for Application fail-overs and fail-back automation and ensure the plans are up-to-date and tested.
Implement the DR with the internal technical team according to the agreed design and be responsible for its maintenance.
Owning and updating DR Failover/ Failback documentation to ensure the business continues.
Contribute to preparing timely and accurate reports that concern the Department’s line of work to meet the requirements, objectives, and standards of the Exchange and the department.
Continuous Improvement:
Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account best practices, improvement of business processes, cost reduction, and productivity improvement.
Information Security:
Assist in managing the information protection activities of the Exchange to effectively implement the security policies.
Governance and Resilience:
Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner
Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost-effectiveness, and productivity enhancement
Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
متطلبات الوظيفة
3 to 5 years of experience in application support and operations is required.
BS/MS degree preferred in Information Technology, Computer Science, or equivalent certificate.
Must have strong analytical, verbal, and written communication skills.
Technoways Is integrated software house provides you with all technological tool from A to Z which makes you compete strongly in the market and achieves market positioning strongly.
Technoways also know the importance of application whether it's mobile o
