Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution IT team and software Vendor.
Ensure that the business application systems supported by the software Vendor are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
Working continuously on a task until completion (or referral to third parties, if appropriate).
System configuration, scripting and new user administration as required Business Support
provide user training and training materials and arrange third party training.
Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
Maintain ongoing communication with end-users, Business Analyst Team Leader, QA team, and development team (software Vendor) on reported issues.
Data migration and testing.
Test configuration changes in a test environment prior to pushing into production
متطلبات الوظيفة
Bachelor degree in information system, Computer Sciences, or related field
1-2 years of experience in a software development context
Preferred Previous experience in (Medical insurance System) or other business application HMIS, ERP is plus
Strong critical thinking and analysis, meeting facilitation, verbal and written communications.
Strong troubleshooting and multi-tasking skills.
ITIL certification is a big plus.
Internal Customer oriented with a good understanding of SLAs.
Al Ahly Medical Services Totally owned by the National Bank of Egypt; one of the largest financial institutions in Africa & Middle East, Start-up issued capital of EGP 500 Million and paid-up capital of EGP 50 Million,we are Committed to provide both the
