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قناة منصة معارف علي التليجرام الاقوي عربيا .. اشترك الآن

وظيفة Application Support Engineer

شركة : CloudzLab

مقر الشركة : Heliopolis, Cairo


تفاصيل الوظيفة
  • Execution of EOD on the bank's centralized Core Banking System after closure of business hours.
  • Taking Data Backups in compliance to the established procedures.
  • Coordination with the Finical support desk in case of any errors encountered during COB.
  • Escalating EOD-related issues to System Administrators for immediate resolution.
  • Applying patches, fixes on the production.
  • Ensure documentation of all errors and steps taken for remediation.
  • Monitoring of all interconnecting application interfaces (Salesforce, Quantum, Finacle, SAP, and reporting errors).
  • Perform the end-of-day branch verification process.
  • Help build a complete error and remediation knowledge base for the different interface issues or EOD operations.
  • May serve as a member of the Disaster Recovery team.
  • Prepares daily reports as assigned.
  • Other duties as assigned.
متطلبات الوظيفة
  • 1 or more years in an enterprise technical support or similar role.
  • Experience troubleshooting performance & application-based issues on Windows & Linux environments.
  • Excellent problem-solving & communication skills.
  • Ability to provide step-by-step technical help on the phone, via remote session and email.
  • Able to communicate technical issues to customers and colleagues with a variety of backgrounds.
  • Strong organizational skills: comfortable with managing and prioritizing cases.
     

دورات تدريبية في هذا التخصص الوظيفي

عن الشركة

Cloudzlab is a prestigious, collaborative, and innovative Consultancy Company and Salesforce's Platinum Cloud Alliance Member, founded in 2015 based in Cairo and Dubai, serving the EMEA region. We help companies run their businesses effortlessly using dif
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