Caduceus Lane is looking for a passionate Account Managers at our office in Egypt – Hurghada who will partner with and ensure the long-term success of our key partners.
You will be responsible for developing long-term relationships with your assigned customer portfolio, and connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Job Responsibilities
- Operate as the lead point of contact for any matters specific to your key accounts/customers.
- Positively represent the company and influence discussions within relevant professional and trade organizations to shape the company image and well-differentiated competitive profile.
- Develop a trusted advisory relationship with key customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Assist with high severity requests or issue escalations as needed.
- Represent the company in a professional, credible, and trustworthy manner at all times.
- Implement relevant tactics to ensure that the company strategies and core business objectives are delivered.
- Prepare, conduct and report best practices, business updates, and account plans and understand the overall strategic and tactical requirements.
- Maintain a regular supply of relevant market intelligence, technical knowledge, and professional information relating to the company portfolio to support the key customer groups, using both internal and external information sources.
- Develop appropriate tactics to obtain a maximum commercial benefit for the company's service range.